As a member of the TECH-NET Professional program we agree to:

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+ Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

+ Offer customers a price estimate for work to be performed.

+ Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

+ Make every effort to keep the customer informed about appointments and completion deadlines.

+ Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

+ Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.

+ Provide and honor CARQUEST manufacturer warranties.

+ Exercise reasonable care for the customer’s property while it is being serviced.

+ Make every effort to fix the customer’s vehicle right the “first time”.

+ Maintain a system for fair settlement of customer’s complaints.

+ Cooperate with established consumer complaint mediation activities.

+ Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry

Copyright © Buckeye Complete Auto Care Columbus Auto Repair
3701 Karl Rd., Columbus, OH 43224 Phone: (614)262-0721